201: Balancing Profitability & Passion: Sarah Hatch's Formula for Success
Mar 13, 2024
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Sarah Hatch shares her journey into property management from construction to owning her own business. She discusses managing properties for military and state department clients, prioritizing resident experience, and supporting her team. Sarah's goals include creating a maintenance troubleshooting video library and dealing with difficult tenants.
Embrace challenges from difficult tenants for growth and improvement in property management processes.
Prioritize property quality, tenant satisfaction, and team excellence to create a successful property management ecosystem.
Deep dives
Handling Problematic Tenants and Learning from Mistakes
It is crucial to embrace challenges from difficult tenants as they help in identifying areas for improvement and growth in the property management process. Understanding tenant concerns and feedback, even from challenging owners, can lead to enhanced problem-solving and communication strategies, ultimately driving continuous improvement and development. By addressing breakdowns and core issues through reflection and proactive measures, property management teams can refine their operations and enhance tenant satisfaction.
Transition from Construction Background to Property Management
Sarah Hatch's journey into property management stemmed from her passion for construction and building, initially honed through experiences in her college years and professional work in the construction industry. Transitioning from commercial development to multi-family properties, she embraced roles ranging from leasing consultant to training manager, leveraging her construction knowledge and skills to excel in managing diverse properties.
Balancing Family Commitments with Career Growth
Sarah's career trajectory involved navigating personal and professional transitions, from managing high-rise properties in Washington DC to starting her own property management firm. Her dedication to providing quality service and fostering a supportive team culture reflected in her proactive approach to empower tenants, manage property challenges, and prioritize resident experiences while ensuring family values remained at the core of her business endeavors.
Emphasizing Quality in Property Management
Sarah's business philosophy centers on maintaining high standards in property management, focusing on A-class properties and owners to attract and retain top-tier tenants. By prioritizing property quality, tenant satisfaction, and team excellence, she upholds a strategic approach that aligns property, owner, and tenant criteria to create a harmonious and successful property management ecosystem.
Welcome Closers! In this episode, Jordan interviews Sarah Hatch, the Founder and Owner of Hatch Property Management and Sales. Sarah shares her journey into property management, from construction & hands-on work to owning & operating her own business. She discusses her experience in commercial property management and her transition to residential property management after having her first child. Sarah also talks about the unique challenges of managing properties for military and state department clients in the Washington D.C. area.
Key Moments
[00:00:46] Sarah's background and how she got into property management
[00:07:59] Why Sarah chose to manage residential properties despite her commercial background
[00:10:37] Sarah's business size: 200 doors and 15 employees
[00:17:18] Sarah's goals for 2024, including creating a video library for maintenance troubleshooting
[00:22:31] An example of effective troubleshooting that saved an owner money
[00:31:28] How Sarah prioritizes resident experience and builds a sense of community
[00:40:57] An example of Sarah's team supporting one another during a difficult time
[00:45:06] Sarah's approach to dealing with difficult tenants and evictions
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