Evernest Property Management Show Episode 122: Why Some Property Management Companies Thrive (And Others Don’t)
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Apr 8, 2024 Explore the reasons behind property management companies thriving or struggling, focusing on personal growth, exceptional customer service, valuing employees, and integrating technology efficiently. Learn about the importance of aligning technology with organizational goals, maintaining core values during business expansion, and adapting management styles for quality maintenance in franchise ownership.
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People First Drives Performance
- Thriving property managers place high value on their people through regular one-to-ones and team events.
- Valuing humans boosts retention, empathy, and service quality rather than treating work as purely transactional.
Invest In People Routines
- Do monthly one-to-ones and invest in team outings to build connection and address personal needs.
- Hire near-ready people rather than trying to train from zero for faster development.
Trench Experience Builds Judgment
- Leaders who have worked in the trenches develop empathy and better operational judgment.
- Running frontline roles builds mental models that prevent costly blind spots when scaling.