In this episode, Matt interviews Catherine Ritchie, the Wellbeing and People Experience Manager at Clifford Chance. Catherine shares her journey in the wellbeing and people experience space, starting from her university days studying business with marketing. She discusses her experiences working in different organizations, including Bulb and Checkout.com, and how she developed employee value propositions and strategies for enhancing employee experience. Catherine emphasizes the importance of listening to employees and involving them in the design of wellbeing initiatives. She also highlights the significance of language in creating safe spaces and nurturing authenticity in the workplace. In this conversation, Catherine Ritchie discusses the challenges and opportunities of working globally. She shares her experiences working in different countries and the impact of leadership and culture on employee well-being. Catherine emphasizes the importance of listening, understanding different perspectives, and collaborating with colleagues in different locations. She also highlights the need to challenge assumptions and communicate effectively to create a sense of community and shared purpose. Catherine predicts that the future of the well-being profession will involve a growing understanding of workplace differences, a focus on personalization, and the integration of AI technologies. Takeaways

• Wellbeing and people experience roles often involve creating employee value propositions and strategies to enhance employee experience.
• Listening to employees and involving them in the design of wellbeing initiatives is crucial for success. Language plays a significant role in creating safe spaces and nurturing authenticity in the workplace.
• Understanding the unique needs and challenges of each organization is essential when developing wellbeing strategies.
• Failure is a part of the journey, and learning from mistakes is valuable for personal and professional growth. Working globally presents challenges and opportunities, including differences in perspective, culture, and leadership impact on employee well-being.
• Listening, understanding, and collaborating with colleagues in different locations are essential for effective global work.
• Challenging assumptions and communicating effectively are key to creating a sense of community and shared purpose.
• The future of the well-being profession may involve a growing understanding of workplace differences, a focus on personalization, and the integration of AI technologies.