Effective Communication in Practice Management

Effective communication in dental practices involves overcoming the curse of knowledge by ensuring all team members share the same background information and understanding. When teaching new principles like systemization, it's crucial to avoid assuming prior knowledge in others. By empathizing with staff and recognizing their perspectives, leaders can facilitate better communication and work towards practice improvement, be it in profitability, systemization, or customer service. The key lies in fostering shared understanding through clear communication and acknowledging potential biases that hinder effective teaching and practice enhancement.