Question Everything If You Want To Stand Out (Our Story With Guest Communication Technology) - Roman Pedan, Kasa

Roman Pedan is the Founder & CEO of Kasa, and in this episode shares how they challenge commonly accepted trends - including in hotel technology - to prioritize guest experience and operational efficiency. 

Listeners will learn:

• The Role of Property Management: Understand the responsibilities of managing diverse properties and how to maximize profitability for property owners while enhancing guest satisfaction.
• Balancing Technology and Guest Experience: Explore Kasa's strategic decision-making process in utilizing technology not as an end but as a means to solve real problems for guests and property owners.
• Innovative Communication Solutions: Learn about Kasa's unique approach to guest communication through a web app and text messaging, avoiding the need for traditional apps, which can create barriers for first-time guests.
• Building Long-Term Guest Relationships: Gain insights into how maintaining a consistent communication channel across all properties can foster familiarity and build lasting relationships with guests.

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands