Creating an exceptional customer experience means knowing what customers want – and the best way to achieve that is to listen when they speak. The secret to success is to meet the customers where they are and provide them with what they need.

Jennifer McKeehan is the Senior Vice President, End-to-End Delivery at Walmart – and a returning Supply Chain Now guest. Her past experience includes roles at Peloton and The Home Depot, where she learned that no matter what the problem is, the answers are always in the stores. She and her team are responsible for “anything that moves” at Walmart, from the point of origin to customer homes.

In this interview with Scott Luton and Greg White, Jennifer talks about:

• Why Walmart’s customer experience is being enhanced by investments in final mile delivery

• How Walmart is rolling out drone delivery – a service that recently surpassed 7,000 deliveries from 36 sites in 7 states

• The role that pandemic-era challenges played in making Walmart’s supplier partnerships stronger and more collaborative

• The immense value that front-line workers bring to the table

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

Leveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/

2022 Q4 U.S. Bank Freight Payment Index: https://freight.usbank.com

WEBINAR- What Running a Data-Driven Supply Chain Means to Evenflo: http://bit.ly/3Zvun3f

WEBINAR- How Collaboration, Tail Spend Management, and VMI Can Improve Up and Downstream Communications: https://bit.ly/41jsl85

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/driving-end-end-excellence-conversation-walmart-1108

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