HBR On Leadership

How to Make Tough Decisions as a Manager

11 snips
Apr 10, 2024
Joe Badaracco, a Harvard Business School professor and author of "Managing in the Gray," shares his insights on making tough managerial decisions, especially when personal relationships complicate professional judgments. He emphasizes the importance of gathering diverse perspectives and considering the consequences of actions. Badaracco discusses the challenge of honest performance evaluations when personal ties are involved, and highlights the balance between transparency and emotional intelligence in leadership.
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ANECDOTE

The CEO's Friend

  • A new manager's team member consistently underperforms.
  • The underperforming employee is a personal friend of the CEO, creating a dilemma.
ANECDOTE

Susan and Terry

  • Susan, a talented programmer and new manager, wants to give a low rating to an underperforming employee, Terry.
  • Terry is friends with the company's executives and has historically received good ratings.
INSIGHT

Susan's Management Style

  • Susan, known for her bluntness, values honesty and directness in the workplace.
  • Some perceive her as transparent, while others see her as arrogant or aggressive.
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