Fitness Business School - 567 - Customer Service 101 with Hank Ebeling

Today, Pat sits down to talk with Hank Ebeling. Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon.

Connect with Hank: Facebook: @hankebelingiv Instagram: @hankebeling LinkedIn: @hankebeling Link for Hank's free SUPERHERO CUSTOMER SERVICE: 13 POINT CHECKLIST https://hankebeling.com/free-checklist

 

In this episode of the Fitness Business School podcast, Pat Rigsby interviews Hank Ebeling, a success story in the fitness industry known for his focus on customer service, customer success, and creating a positive customer experience. Hank, who started his career in hospitality and now owns H4 Training, delves into the importance of customer service in differentiating a business in the competitive fitness landscape. With his experiences from starting in a high-end hotel in Las Vegas to running two successful training facilities near Chicago, Hank shares his journey and the strategies that helped him build a durable business focused on service. He explains the concept of his LTS method (Leadership, Team, Systems, and Strategies) which is central to implementing a service-first culture, akin to the Ritz Carlton level of client experience. This service-focused approach has not only retained clients but has also turned them into advocates, underlining the power of exceptional customer service as a competitive advantage and marketing tool.

00:00 Welcome to the Fitness Business School Podcast 00:26 Introducing Hank Ebeling: A Master of Customer Service 01:45 The Foundation of H4 Training: Service Above All 05:02 Scaling Success: Replicating Exceptional Service 06:39 Overcoming Challenges in Cultivating a Service Culture 08:21 The Onboarding Process: Building a Service-Minded Team 10:52 Maintaining Service Excellence: Team Meetings and Client Feedback 12:10 Learning from the Best: Ritz Carlton's Influence 17:08 Standing Out in a Competitive Fitness Industry 22:36 Expanding Impact: From Gym Owner to Industry Coach 27:12 Closing Thoughts and Future Plans

 

For Pat's Free Bundle of Best Selling Books: https://patrigsby.com/podgift/

-----

Want a surge of new clients and revenue over the next 6 Weeks with ZERO FEE and no obligation to continue? If you’re a current business owner who wants to add 50K or more in annual revenue over the next 12 month, you can Test Drive our coaching program for 6 Weeks with no fee or even an obligation to continue as a way to demonstrate how we can help you grow your business. No strings attached. No obligation. You get our best coaching and tools...and hopefully, you'll love it enough that you want to keep working together.   Learn more here: https://patrigsby.com/iba-six-weeks

-

Complete Your Ideal Business Scorecard. There is a proven framework to creating your Ideal Business. Find out how you score across the 8 Ideal Business Rules -

https://patrigsby.com/scorecard

--

Join Fitness Lead Academy. If you'd like to get more leads and clients but don't want to pay for an Agency to run your ads...visit

http://fitnessleadacademy.com/

...we'll be opening territories again soon and those who reply will go to the front of the line.