Reinventing SaaS: Zuora's AI Transformation | Karthik Chakkarapani and Shakir Karim (Zuora)

Today, we’re joined by Shakir Karim (Senior VP of Product) and Karthik Chakkarapani (CIO & Senior VP of Corporate Operations) from Zuora.

In this episode, Shakir and Karthik discuss:

• Why they believe AI is a bigger inflection point than web, mobile, or cloud
• Their internal AI agent workflow that automatically resolves thousands of service requests instantly, freeing teams to focus on strategy
• How they cut a major feature deployment step from 14 days to 10 minutes using Claude Code
• Why prompt-a-thons and hackathons have been vital for driving not just AI adoption but AI literacy

Links

Shakir's LinkedIn: https://www.linkedin.com/in/shakir-karim/
Karthik's LinkedIn: https://www.linkedin.com/in/chakraj/
Zuora: https://www.zuora.com/

Resources

Trupeer: https://www.trupeer.ai/
Gemini Storybook: https://gemini.google/overview/storybook/
NotebookLM: https://notebooklm.google/

Chapters

00:00: Intro
02:15: Zuora's 10x initiative
07:00: Zuora's internal AI agent
10:00: Accelerating content creation using Trupeer
12:00: Cutting video content creation down from 4 weeks to 5 hours
17:00: AI in practical workflow
22:00: Scaling AI innovation and literacy internally
28:32: AI prompathons and hackathons
29:54: Conclusion

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Special Guests: Karthik Chakkarapani and Shakir Karim.