In the Pit with Cody Schneider | Marketing | Growth | Startups His AI Voice Agent Answers 10,000+ Phone Calls for Restaurants Every Day
24 snips
Aug 14, 2025 Christian Wiens, co-founder of Loman, dives into how AI voice agents are revolutionizing the restaurant industry. With Loman now serving hundreds of restaurants and generating $1.5M in ARR, he explains the shift from traditional sales to digital strategies. Christian highlights why Gen Z prefers communicating with AI and how voice technology captures richer context than apps. He shares insights into effective marketing tactics that drive real outcomes, emphasizing that customers value results over the source—human or AI.
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Phone Calls Still Drive Restaurant Revenue
- Restaurants still get ~25% of revenue from phone calls, making missed calls a major operational problem.
- Loman automates end-to-end calls and sends orders to POS to recover revenue and reduce staff burden.
Voice Captures Richer Customer Context
- Voice captures richer context than text because tone, surroundings, and incidental details reveal customer intent.
- This extra context enables better personalization and more accurate order handling than app forms.
Customers Often Think Agents Are Human
- Over 60% of customers interacting with Loman agents don't realize they're speaking to AI because the agents feel human.
- Restaurant owners treat the agent like a super-employee that never calls out and knows every menu modifier.
