Car Dealership Guy Podcast
How Robots Are Changing Car Sales—And What's Next | Industry Spotlight
Dec 8, 2024
Join Alex Lawrence, CEO of EV Auto, specializing in electric vehicles, and Ross Tinkham, VP at Podium, as they delve into the exciting intersection of AI and car sales. Discover how AI is reshaping customer interactions, enhancing the sales process, and creating unique experiences in dealerships. Learn about the profitability of remote EV services and the challenges of navigating the electric vehicle market. They explore the balance between advanced technology and personal touch in automotive retail, hinting at the future of a more automated yet human-centered industry.
36:45
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Quick takeaways
- The dealership's exclusive focus on electric vehicles allows it to quickly adapt to market trends and outperform competitors.
- AI technology like the virtual tool Glow has revolutionized customer interactions, increasing efficiency and enhancing overall satisfaction at the dealership.
Deep dives
Niche Focus on Electric Vehicles
The success of the dealership stems from its exclusive focus on electric vehicles (EVs). The CEO, Alex Lawrence, transitioned from a tech background and initially started as an online marketplace for used EVs before expanding to brick-and-mortar stores. This niche specialization has allowed the business to thrive, especially during the rise in demand for EVs amid the pandemic. Maintaining a singular focus on the EV market has enabled the dealership to quickly respond to market trends and consumer needs, outperforming competitors who dabble in a broader range of vehicles.
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