Car Dealership Guy Podcast

How Robots Are Changing Car Sales—And What's Next | Industry Spotlight

Dec 8, 2024

Join Alex Lawrence, CEO of EV Auto, specializing in electric vehicles, and Ross Tinkham, VP at Podium, as they delve into the exciting intersection of AI and car sales. Discover how AI is reshaping customer interactions, enhancing the sales process, and creating unique experiences in dealerships. Learn about the profitability of remote EV services and the challenges of navigating the electric vehicle market. They explore the balance between advanced technology and personal touch in automotive retail, hinting at the future of a more automated yet human-centered industry.

36:45

Creator website

Episode guests

Ross Tinkham

Alex Lawrence

AI Summary

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

The dealership's exclusive focus on electric vehicles allows it to quickly adapt to market trends and outperform competitors.

AI technology like the virtual tool Glow has revolutionized customer interactions, increasing efficiency and enhancing overall satisfaction at the dealership.

Deep dives

Niche Focus on Electric Vehicles

The success of the dealership stems from its exclusive focus on electric vehicles (EVs). The CEO, Alex Lawrence, transitioned from a tech background and initially started as an online marketplace for used EVs before expanding to brick-and-mortar stores. This niche specialization has allowed the business to thrive, especially during the rise in demand for EVs amid the pandemic. Maintaining a singular focus on the EV market has enabled the dealership to quickly respond to market trends and consumer needs, outperforming competitors who dabble in a broader range of vehicles.

Intro

3min

Navigating the EV Market: Success Through Innovation

7min

Revamping Customer Interaction in Car Sales

5min

AI and the Human Touch in Car Sales

6min

Enhancing Car Sales with AI: Learning and Adaptation

5min

Harnessing AI for Transformative Automotive Sales

6min

The Future of AI in Automotive Services

4min

Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail.

Today, Sam sits down with Ross Tinkham, GTM Leader at Podium, and Alex Lawrence, CEO of EV Auto, to discuss how dealers are leveraging AI to cover busy showrooms and sell more cars.

This episode of the Car Dealership Guy Podcast is brought to you by Podium.

Podium - Podium has transformed customer interactions with cutting-edge conversational AI and real-time messaging solutions. Its innovative tools provide dealerships with seamless communication, increased efficiency, and enhanced customer satisfaction. Learn more @ https://www.podium.com/car-dealership-guy/

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/

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Topics:

00:00 - Intro

00:32 - Who is Alex Lawrence the EV dealer?

00:56 - How did EV Auto first start?

02:53 - What challenges has Alex Lawrence faced?

05:03 - What is unique about EV service?

06:41 - How profitable is remote EV service?

09:56 - How does EV Auto create unique experiences?

12:13 - How is AI used at EV Auto?