How Robots Are Changing Car Sales—And What's Next | Industry Spotlight

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Dec 8, 2024

Join Alex Lawrence, CEO of EV Auto, specializing in electric vehicles, and Ross Tinkham, VP at Podium, as they delve into the exciting intersection of AI and car sales. Discover how AI is reshaping customer interactions, enhancing the sales process, and creating unique experiences in dealerships. Learn about the profitability of remote EV services and the challenges of navigating the electric vehicle market. They explore the balance between advanced technology and personal touch in automotive retail, hinting at the future of a more automated yet human-centered industry.

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ANECDOTE

From Marketplace to Dealership

Alex Lawrence, CEO of EV Auto, started with an EV marketplace due to difficulty finding used Teslas.
He transitioned to brick-and-mortar dealerships after gaining experience in the auto industry.

INSIGHT

Niche Focus as Key to Success

EV Auto's success is attributed to its niche focus on used electric vehicles.
This specialization allowed them to anticipate market trends and react quickly.

INSIGHT

Overlooked EV Service Potential

The automotive industry underestimates EV service profitability.
EVs require less frequent maintenance, but repairs are labor-intensive and profitable.

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