When Tech Holds Your Church Back: IT Fixes You Should Make with Steece Hayes

Welcome back to the unSeminary podcast. Today we’re joined by Steece Hayes, a bi-vocational pastor and account manager at Higher Ground Managed IT, part of the ACS Technologies family.

Is your ministry struggling with unreliable tech, security risks, or outdated systems—and you’re not even sure where to begin fixing it? Tune in as Steece brings practical insights to help churches focus on ministry—not troubleshooting printers or battling cyber threats.

• Understanding the scope of IT. // IT infrastructure includes tangible devices like computers, servers, printers, routers, phones, and Wi-Fi networks. It doesn’t cover production gear like sound, video, or media systems—though those systems rely on strong IT infrastructure. Higher Ground Managed IT helps churches get their networks and devices talking to each other efficiently, reliably, and securely.
• Top IT pain points in churches. // Many churches operate with outdated or underpowered equipment—especially phones and computers. Phone systems are commonly antiquated, difficult to manage, and lack proper support. Churches also often rely on cheap, consumer-grade devices not designed for larger environments, which creates more issues as they grow.
• C.A.R.E. Framework. // To address these challenges, Higher Ground uses a four-step approach: Clarify, Architect, Reinforce, and Evolve. The process begins with an assessment to clarify a church’s current technology infrastructure, identifying equipment, systems, and security risks. Next, the Architect phase helps design a tailored IT solution that meets the church’s size, budget, and future goals—this can include options for full-service management or co-management with existing staff or volunteers. The Reinforce phase implements the recommended systems and ensures everything is operational and secure. Finally, the Evolve phase focuses on strategic planning for future upgrades, budgeting, and reducing long-term vulnerabilities. This gradual improvement ensures churches can move from a “band-aid” approach to a sustainable, well-managed IT environment.
• When to ask for help. // If your church has five or more computers and your staff or volunteers struggle to manage IT, it’s time to call Higher Ground. Often, tech responsibilities fall to youth or children’s pastors simply because they’re “young” or know how to use equipment. Higher Ground comes alongside those overwhelmed staff or volunteers to lighten the load and offer scalable support.
• Cybersecurity is a very real problem. // Phishing—emails or texts designed to trick users into handing over sensitive info—is the #1 threat churches face. Higher Ground proactively trains church teams using simulated phishing attacks and real-time coaching. Other key vulnerabilities include unpatched servers, open Wi-Fi networks, and the absence of proper firewalls.
• The risk of network intrusion. // Churches are increasingly targeted by cybercriminals due to lax security practices. Some cases have involved hackers sabotaging worship services by penetrating a church’s network. Steece emphasizes the importance of treating your inbox as “hostile territory” and taking preventive steps before tragedy strikes.
• Better than hiring full time IT staff. // For growing churches, partnering with Higher Ground is often far more cost-effective than hiring an in-house IT manager. The support allows churches to redirect funds toward ministry roles like youth pastors—without sacrificing operational excellence.

Learn more about Higher Ground IT and schedule a free call with Steece to walk through your concerns at www.highergroundit.com.

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Episode Transcript

Rich Birch — Hey friends, welcome to the unSeminary podcast. So glad that you have decided to tune in. You know, our tagline here at unSeminary is stuff you wish they taught in seminary. And today’s podcast, I can guarantee you is one of those things that you wish they taught you in seminary because they don’t teach this stuff in seminary.

Rich Birch — And so today we brought an expert on, you’re gonna wanna lean in because I know this is an area that you have had frustration and could actually be holding your ministry back and it shouldn’t. And there’s people out there that want to help you.

Rich Birch — Super excited to have Steece Hayes with us. He’s a bi-vocational pastor, is also an account manager at an organization called Higher Ground Managed IT. They’re a part of the ACS Technologies family and they founded with a really simple mission they want to help churches focus on ministry and not troubleshooting or fixing technology. He has a doctoral degree in church revitalization and wants to help churches or struggling churches; this really is a passion of his. Steece, welcome to the show

Steece Hayes — Thanks, man. Glad to be here.

Rich Birch — Honored that you have taken some time. Why don’t you tell us a little bit about your background? You sit in it you know an interesting vantage point, being both a bi-vocational pastor and working with in kind of helping IT solutions in churches. Tell us a little bit of your journey. How did you end up here? Talk us through all of that.

Steece Hayes — Well, it’s kind of an interesting story. It’s a little bit part of my testimony. Actually, I was not really living as a Christian whenever I first started working at ACS Technologies. Uh, uh, shortly thereafter I got married to my wife, who had been at ACS for several years prior to me.

Rich Birch — Oh nice.

Steece Hayes — And she, and I’m sure there’s a lot of other guys out there who have the same story. She grabbed me by the nap of the neck and dragged me into church and said, you’re going to sit here and listen. And and, you know, so I did. And you know being at ACS, surrounded by other Christian brothers and sisters and working with churches, and then, of course, the influence of my wife and church, I really started feeling the call to ministry. And I was encouraged by my pastor at the time and just started down that road of learning, being engulfed in what it means to be a follower of Christ. And then also being able to, in a professional sense, work with churches every day and helping them with their ministries.

Steece Hayes — And originally I was working with our our software and the the software side of things. And so, you know, several, about 10 years ago or so, did that. Just went to seminary, branched out, started pastoring small churches and have just continued that to this day. So I have a passion for the smaller church.

Steece Hayes — Although we work with a lot of very large churches. You know, the small church is the majority. And so I love helping them, especially with IT, because they really struggle in that that regard. Even the bigger ones struggle with it as well. So ACS and and the church and me being a pastor are all kind of intertwined into one big story.

Rich Birch — Love it. So good. Well, let’s define terms ah even before we begin. Because I know even IT, information technology, that can be like a buzzword that people aren’t really sure, like, what does that actually mean? Like when you say IT, what does that cover? What is that kind of the spectrum ah you know for a church leader that might be listening in?

Steece Hayes — Yeah, really, IT is going to be the network infrastructure, meaning the actual devices, the things, right? The computers, the servers, if you have any switches, which you may or may not even know what that is. But, you know, all the actual devices, the wireless in the building, the things that are tangible that you can touch.

Rich Birch — The printers! Why can’t we get the printer to print?

Steece Hayes — Yes.

Steece Hayes — Yeah. And why my computer talked to that printer yesterday and it doesn’t talk to it today.

Rich Birch — Yeah.

Steece Hayes — Why?

Rich Birch — Yeah. Yes.

Steece Hayes — Yeah.

Rich Birch — They’ll never fix that. They’ll never fix that problem. That’s like a, you know, that my son and I were joking about that. My son just started kind of at his first full-time big person job. And we were joking about that. Like, listen, listen, I’m a few years older. It’s never, going back to dot matrix this has been a problem.

Rich Birch — So, sorry, I’m already explaining some of my pain to you as an IT professional. So it’s all the devices. It’s the things. It’s the network. It’s the switches, the laptops, the desktops, all of that. That’s, when when we say IT, that’s that’s the kind of scope of what we’re talking about?

Steece Hayes — Yeah, yeah, it’s keeping all that stuff intertwined, working together, talking with each other, efficient, effective, those sort of things. Now, I will say that what it it does not include is going to be production, media, sound, video, all that. That that’s while they’re very related and the media side, the production side of a church, depends very heavily on the IT infrastructure, we’re not sound engineers and mics and and video and that sort of thing.

Rich Birch — Right. That’s good.

Steece Hayes — So that’s a little more specialized. Now we’ve worked with those folks quite a bit in churches. But we talk IT, we’re not getting to that point.

Rich Birch — Okay. That’s good. Okay. That makes sense. So most churches obviously don’t have a full-time person who thinks about these things. This just isn’t, this is not, you know, and in fact it, it’s, you know, it may maybe be a rare exception of churches that have someone who they can call up to help with this kind of thing. What are some of the common problems, tech problems that you see churches struggling with? Maybe what are some of the pain points that bring them to even reach out to you guys? What’s that look like?

Steece Hayes — Yeah, there’s several. And actually one we didn’t mention a second ago, but phone systems, we we help a lot of churches with phones.

Rich Birch — Oh, of course. Yeah, yeah, of course.

Steece Hayes — Phones are a big one because churches are outdated. I mean, they’re they’re just antiquated with their phone system because most of us are in the mind that we go to the Bell, right? We go to Southern Bell or AT&T or one of the the legacy phone companies. Or nowadays, even the cable company will go to them for their phone system.

Rich Birch — Right.

Steece Hayes — Generally speaking, they’re not great. Customer support is terrible.

Rich Birch — Right.

Steece Hayes — The phones are outdated. They don’t work. We don’t know how to change the voicemail. You know, how do I transfer calls?

Rich Birch — Okay.

Steece Hayes — All these sort of things. So phones are a big thing right now. We’re seeing a huge shift in churches getting away from using personal phones, personal cell phones and stuff like that, and start to incorporate that into a more of a corporate idea or a church phone system.

Rich Birch — Okay.

Steece Hayes — So that now when you call the pastor, instead of calling his personal number, you’re calling him on the church’s number and it just rings directly to him. And he answers it on his cell phone, even if he’s you know…

Rich Birch — Right.

Steece Hayes — …making a visit at the hospital or whatever. But it’s kind of bringing all of this. So so phone is a big area that we see a lot of churches really struggling with. Another one, which is sort of related, is outdated equipment. You know, when was the last time they updated their computers in the office or, you know, their switches or just the wireless, the Wi-Fi in the building? I mean, you know, we put that thing in 10 years ago and it’s sort of working, but we’ve been band-aiding it the whole time.

Rich Birch — Right. Yeah, that’s good.

Steece Hayes — So, you know, that’s another one. Underpowered equipment, they they’ve grown, but they never updated their IT. They never updated their network.

Rich Birch — That’s so good.

Steece Hayes — And then I think probably the biggest one is security. They’re just not secure.

Rich Birch — Oh, wow.

Steece Hayes — Churches are very insecure when it comes to cybersecurity. And we’re seeing a pretty huge trend of cyber criminals attacking churches because they see them as low hanging fruit, because honestly, they are.

Rich Birch — Yeah.

Steece Hayes — So I would say those are the big ones.

Rich Birch — Yeah, let’s we’re gonna put a pin in that. I do wanna come back and ask you specifically on the security question, because that’s an area wanna highlight a little bit. In fact, that might be like a whole other conversation, but well, I wanna highlight that. We’ll come back to that.

Rich Birch — But talk to us about, um just because we’re getting a sense of the scope here, there there’s also this like um underpowered, overpowered thing where I don’t know whether this has been your experience, but my experience has been, you know, so all the churches I’ve worked for have been fairly large churches, like statistically a thousand plus, thousand to 5,000. There’s not a lot of those out there, but even in a church like that, it’s, it seems like the squeaky wheels get the get get the best computers. Yeah.

Rich Birch — Like, it’s like you have some people have these like killer systems that feel like we could send someone to Mars with them. And then somebody who might actually, maybe they’re a graphic designer or they might actually need like a really a computer that does a lot, but they’re just like friendly. And so they don’t get the most powerful computer. They’re maybe are underpowered. Do you see that where there’s like an imbalance of like tool to meet task? Is that an issue that you bump into?

Steece Hayes — Yeah, that and generally speaking, with in your scenario, it’s going to be the media guys, right?

Rich Birch — Right.

They’ve got the $5,000 supercomputer that they’re using to run production…

Rich Birch — Right.

Steece Hayes — …and and the soundboard and they’re they’re doing all these things.

Rich Birch — Yep.

Steece Hayes — They’ve got all this equipment that’s really, really expensive. And yet the, you know, the ministry assistant or the secretary is using a Windows 7 computer that’s 35 years old. you know So we we do see that quite often. We that that’s a thing.

Rich Birch — Yeah.

Steece Hayes — What more specifically of what I’m referring to about underpower and overpower is things like wifi. You know, people don’t understand. And what most people, when they think of computers and technology, they think more power is better.

Rich Birch — Yeah, yeah, yeah, yeah.

Steece Hayes — You know, let’s get more. And actually that can be counterintuitive. We’ve we’ve been in several churches where they had wifi in the building, but all their antennas or the, what we call access points are set to 11, right? They’re, they’re, they’re at max level.

Steece Hayes — And what happens is, is that the signals are bouncing off of each other and the signals terrible in the building because everything’s turned up to the max. Or the other way is we’ve had churches that, you know, they they have 1,000, 1,500, 2,000 people, and they’re using equipment that they bought from Best Buy.

Rich Birch — Yeah.

Steece Hayes — And it’s like, that’s just not, that’s intended for your house.

Rich Birch — Yes. Yes.

Steece Hayes — That’s not great for this environment.

Rich Birch — Right.

Steece Hayes — And Wi-Fi is just an easy one to pick on, but that’s kind of an idea of…

Rich Birch — Yeah, that’s good.

Steece Hayes — …you know, churches will go down to Best Buy or order something off Amazon all the time that will, you know, kind of scratch the itch they have…

Rich Birch — Right.

Steece Hayes — …but it’s not really designed for what we would call an enterprise application.

Rich Birch — Okay. Yeah, that makes sense. Totally makes sense. Okay. So yeah I know that you guys have something called the care framework for churches. Help us kind of unpack that a little bit. Talk us through what does that look like and how does it help us be effective on this front to think through how we manage our IT well? Because frankly, to be honest, this is one of those areas where I see churches stumble.

Rich Birch — Like it’s like, this is, man, if like, it would be a sin for our computers to hold us back. Like we just, we should fix this. There’s people out there that can actually solve these problems. So how do you help them? What’s that look like? Talk us through that framework.

Steece Hayes — Yeah, and kind of with that idea and what you had said earlier, you know IT generally, in a lot of churches, is a very, very bottom of the barrel budget item. Most churches don’t spend a lot of money on them. Most churches don’t even have an IT budget. And if they do, it’s very underpowered, to use that same phrase. So what we do is is we have care, and that simply means clarify, architect, reinforce, and evolve.

Steece Hayes — So clarify would be our first engagement with a church, would be to understand what they have. You know, what devices do you have? What computers do you have? Are they up to date? Are they not? What are your security issues? Are you secure? Are you not secure? Kind of talk through educating them – basically getting a good understanding of what their IT system and situation currently is. So that would be the clarify side of it.

Steece Hayes — Then we get into architect. That would be the A. And so architect would be starting to design and build out what should your IT look like for the church. And so that may be, do you need servers or do you not need servers? That’s a big conversation a lot of churches are having today. How do we want to work with you? Do we want to manage the entire thing for you and you are hands off? Many of our churches choose that because they don’t have anybody that knows how to do it anyway. So they allow us just to handle it all.

Steece Hayes — Some of the larger churches are like, hey, we will co-manage with you. So in other words, they are still involved. They’re doing a lot of work, but we are are there sort of as an umbrella to help them, to guide them, to do a lot of the minutia that they don’t have time for. But it’s also sort of putting everything in place, making sure the reporting is there, making sure all the devices are hooked up, everything’s working, everybody’s there. So we build that architect for them and then show that to them.

Steece Hayes — And then once they decide that we’re we’re a good fit for them, we implement it. So we put all those in place, all the workflows, the automations, making sure that all the tools are in place, helping them with any kind of remote workforce stuff that they may do, because a lot of people work remotely nowadays.

Steece Hayes — But basically getting all that set up and running. And then they’re in good they’re in a good shape. And then the last would be evolve. And so evolve would be, okay, we’re we’re managing it. Everything’s working. Life is happy. Everything’s going well. Now let’s start looking at the next step. So back to those devices and that equipment, you know, how many of your computers are out of date? How many of your switches are 10 years old? All right. We decided in the whole process that you probably didn’t need that server after all. Remember servers are $6000-$10,000 to replace. Oftentimes, and in today’s cloud world they’re just not needed a whole lot.

Rich Birch — Right.

Steece Hayes — So maybe know after we’ve gotten everything set up and running, now we look at, okay, let’s start simplifying some of these things. Let’s put in a budget and a plan for replacing a few switches over the next year or two years. Let’s get you out of that server um you’ve got a handful of computers that are just out of date. What’s our plan for for doing that. So all of that is working with the church on budgeting. Churches don’t have unlimited funds, as we all know. How can we do this in steps? We triage it, what’s the most important. And over the next you know couple of years, we will evolve them from being a band-aid shop to really state-of-the-art, but inside of their budget.

Rich Birch — Yeah, it’s great.

Steece Hayes — So that’ that’s sort of the evolve.

Rich Birch — Yeah.

Steece Hayes — So clarify, architect, reinforce, evolve. And there’s a lot of little small steps in all of that.

Rich Birch — Sure. Of course.

Steece Hayes — But it’s trying to get them from where they are today to where they really need to be.

Rich Birch — Yep.

Steece Hayes — And we work with large and small churches. So that varies a little bit depending on their size and scope.

Rich Birch — Yeah. What’s the kind of, what’s the sweet spot? Obviously, like, you know, you’ll work with, with anybody obviously, but what is the kind of sweet spot of a church that you would say, Hey, here’s a church where you probably should bring us in. I’m assuming if it’s like, even if you have just two staff, cause already you’re like, you’ve got some sort of network, you’re printing some stuff. You’ve got a couple of computers. You got to get them to talk well together, but what would that look like? What does it give us a sense of the size question?

Steece Hayes — It varies a little bit, but I would say once a church, well, first of all, if a church finds themselves needing IT help, they they are struggling with it. Maybe they have some volunteers that are kind of helping with it. Volunteers are wonderful. We love volunteers, even corporate. I mean, we just, we love that the church has those volunteers and we never want to take the volunteer out of the equation because that may be their giftedness, right? That may be their way of serving the kingdom. So we don’t want to take them out.

Steece Hayes — But oftentimes volunteers are limited in their time and their scope and what they can… And also volunteers tend to lot of times be limited in their understanding. They don’t know all of this.

Rich Birch — Right. Yeah. They’re not thinking about it all day long. Yeah.

Steece Hayes — They’re not. And so really, once you get up, I would say probably five computers.

Rich Birch — Yep. Okay.

Steece Hayes — And you’re you’re working with a staff that is not knowledgeable, the staff is busy…

Rich Birch — Yep.

Steece Hayes — …and you you see your IT starting to kind of go backwards a little bit, we’re having problems. And we’re having to call the local IT shop down the street to come in and fix things. Generally speaking, that’s when we would like to have that engagement. So that five, maybe on the small end to 10, although we’ve got some clients that have two computers.

Rich Birch — Right, right.

Steece Hayes — But that 5 to 10 computer size, and everything is being run by by volunteers or staff that… and here’s what we’ll see a lot of times in churches is the youth pastor is usually the one that’s assigned to it because he’s the young guy.

Rich Birch — There’s some stereotypes that just are true.

Steece Hayes — Yeah [inaudible] it’s either the the youth or the children’s guy or or lady…

Rich Birch — Yeah, yeah, yeah.

Steece Hayes — …and they’ll tap them because hey you’re in your 30s, you know what this you know this technology stuff is.

Rich Birch — Yes. You seem to know how to use your cell phone. You can fix this. Yeah.

Steece Hayes — Sure, you know how to do all this stuff. And so they’re over their head and this isn’t their job.

Rich Birch — Yeah. Right.

Steece Hayes — And so that’s where we come in and we kind of take that burden off of them.

Rich Birch — Yeah.

Steece Hayes — And for the volunteers, we still use them quite often. You know, we’ll we’ll help. They’ll do some stuff around the church. They’re still involved in the process. But, you know, we’re taking all the heavy lifting and we’re doing all the minutiae and we’re there to to back them up and support them.

Rich Birch — Yeah, that’s so good. Well, and I can imagine if I, and this may not be the kind of thing you’re thinking about, but if you’re thinking, you know, in the next couple of years, I can imagine us hiring a few more people, that this would be like something you want to get done on the front end.

Rich Birch — It’s like, Hey, I’m envisioning a season of hiring. Hey, we should bring somebody in now and kind of get this set up right. Get it kind of clearly aligned before. So that by the time those staff land, man, things are are set up and and well.

Rich Birch — I want to go back to the cybersecurity question. This is ah is a real issue, obviously. I don’t want to be like fear mongering to people, but I do also want to be really clear. What are some real risks that that we that frankly some leaders might not be aware of and that really we should be taking some steps towards? I know a friend of mine, they had their organization had a security breach that was like tragic, like it’s very bad for the organization. And so I don’t want people to live through that. So help help us understand what are some of those risks. Without a fear mongering kind of thing, what are some real things we should be thinking about on this front?

Steece Hayes — Yeah, cybersecurity is a hard conversation to have with now without coming out sounding fear-mongering…

Rich Birch — Yes. Yes. Crazy. Yeah.

Steece Hayes — …because it’s a it’s a very real problem and it’s a very real threat. So ah the the number one threat out there today is phishing.

Rich Birch — Yep.

Steece Hayes — So for for those of your audience that may not be familiar with phishing, although I think most people are today, it’s those emails. And and we even have smishing, which would be SMS, same idea. And it’s some bad actor out there, a bad guy has sent you an email with the idea that they want you to click on something or interact with it in some way. Right?

Steece Hayes — And when you do interact with it, they are stealing information, whether it’s credentials or something they’re getting from you that they can then turn around and penetrate your network, penetrate your system, do something, do some bad act with it. And so it usually comes through an email or through an SMS or something like that.

Steece Hayes — That’s number one. That is hitting everybody across the board. So one of the things that we do is that we engage the church with phishing. So we phish them. We have on staff what I call white hat hackers. I mean, these are really scary guys who are very good at that.

Rich Birch — Sure.

Steece Hayes — And but but they’re good guys, right? And they’re they’re serving the church. And they will use what’s called social engineering means they’ll go to your website. They’ll look around, they’ll see some events and things like this. And they will then send an email to the church saying, Hey, we see you’ve got this event coming up next week. Click here to enter in a, get an offering or not an offering, but a…

Rich Birch — Right.

Steece Hayes — …a raffle or something we’re going to have at the event you can enter here. And so they’ll click on that button because it sounds innocent.

Rich Birch — Right.

Steece Hayes — And the bad guy, if it were truly a bad guy, has them. So we’ll do that. And then we follow that up with training. And, hey, here’s what you look for. Here’s how to recognize it. Here’s how to avoid it.

Rich Birch — That’s good.

Steece Hayes — And our risk manager here at ACS, you know, his his whole mantra is your inbox is hostile territory. Just assume everything that comes in is bad.

Rich Birch — Yes. Yes. Yeah, it’s true. Be very suspicious.

Steece Hayes — Oh, 100%. And it’s not only true for you know your professional world at the church or your job or wherever you are. It’s true in your personal life.

Rich Birch — Yeah, it’s very true.

Steece Hayes — You know that this is is a big problem. So phishing is a big one. That’s a huge problem today.

Rich Birch — Yeah.

Steece Hayes — The next next one would just be network intrusion in general. That would be having vulnerabilities in your network, having servers that’s not patched, not having a firewall, you know having your Wi-Fi that’s open to the whole universe and anybody can just come in and have access to it and they’re in your network. So those are the two big ones.

Rich Birch — Yeah. And and friends, this the interesting thing about this whole area is I think for some reason, there’s like shame or like embarrassment out there around when this stuff actually happens and people don’t talk about it. And so, you know, this stuff actually happens in organizations. It actually happens in churches. And it happened in my organization. My finance person got an email from me saying—and this is a really common one—saying, hey, could you get five ah gift cards online from for these volunteers? And um I’m just in between meetings – can you can you book them, and just send me back the codes and sent a link to it or whatever.

Rich Birch — And she almost took action on it. She almost took the step. And she’s an incredibly smart person. Like this is this is not she’s but then she she gave me a ring and she said, hey, I just want to double check on these gift cards. Well, that’s the first time I heard about that. And then as she was talking to me, she was like, oh, of of course this was not true. But it was socially engineered close enough. That’s just outside of something I would do. Like it was it was like not that strange. Hey, we want to thank these volunteers. We you know, we and wouldn’t be crazy for me to say, let’s get gift cards and give to them like that’s not like a crazy thing.

Rich Birch — But it, you know, smart enough. And another, and I’m just saying this friends, not to freak you out, but again, to make you aware: church I know, I’ve done some work with, church of a couple thousand people, they have, and all of their systems are super automated. They have a lot of production stuff that’s super automated. And um they were having repeated technical problems, like repeated technical problems. Like stuff in their audio, stuff in their lighting, stuff on their phone you know their phones, like all this over weeks and could not figure it out.

Rich Birch — And finally came to the end of it and realized, oh, they have someone who’s intruded their system and is it’s just they’re just a vandal. Like they’re in, you know, destroying their lighting system, in destroying you know audio, at like during services, like canning stuff and like. So they had to go through a significant thing like, hey, we’re changing it all. We got to go back. Everybody, you know, two factor authentication, all that stuff again. Again, and this was this is a smart church. They’re doing good work. These people are not knuckle draggers. They’re smart people. But there’s like an embarrassment out there to even talk about this stuff. But it happens, friends. You want someone like you.

Rich Birch — So how how do you, let’s pivot and talk a little bit more specifically about the services that you provide. Give us a sense of how does this all fit together? How does Higher Ground or ACS, how do how do they actually help a church in this area? What does a typical engagement look like?

Steece Hayes — Well, it would be the care would be sort of the the overall framework…

Rich Birch — Yeah. Yeah.

Steece Hayes — …but but it would basically be to talk to the church and find out, you know, where are you? You know, what what’s your current IT situation? And then trying to to raise them up a level. Like we want them to level up in what they’re doing. There’s almost no way that we’re going to 127 percent prevent all cyber crimes.

Rich Birch — Right.

Steece Hayes — I mean, unfortunately, the days of the Nigerian prince emails are gone.

Rich Birch — Right. No, it’s true.

Steece Hayes — Today, the cyber criminals are way sophisticated.

Rich Birch — Yeah, yeah.

Steece Hayes — And so what what we want to do is is is really twofold is one, make them as secure as possible. So we want to take them from being really low hanging fruit to being a little further up on the tree. So if something, if a bad guy is out there kind of shotgunning, looking around for vulnerabilities, your church isn’t going to be one of those he’s going to find, because you’re going to be a lot more difficult, a lot more fortified for the bad guy. So that’s going to be one of the things we’re going to look at.

Steece Hayes — And the other thing is, is just internal efficiency. What do you guys, I mean, the number of churches that we run into that have both Microsoft 365 and Google workspaces, it’s like you guys aren’t efficient.

Rich Birch — Right, right, right. Yeah, yeah, yeah. Yeah, that’s good.

Steece Hayes — You know, they’re they’re not backing up their data.

Rich Birch — That’s good.

Steece Hayes — They’re like, hey, we we’ve got all our stuff is in Microsoft 365. Yeah, guess what? Microsoft doesn’t back that stuff up. If one day it goes away, you’ve just lost it. And so how do we back up your data? How do we keep your data safe, right? And secure and accessible.

Rich Birch — That’s good.

Steece Hayes — So, I mean, there’s a ton of different things and ways that we engage with the church. It really is what does that church need today? And then that evolve part, of course, would be what are you going to need tomorrow and the next day and going so forth.

Steece Hayes — But I want to hit on something you said earlier about looking to grow and add staff and things like that.

Rich Birch — Yep. For sure.

Steece Hayes — Generally speaking, working with a managed service provider like Higher Ground, we’re going to be significantly less expensive than hiring a full-time person.

Rich Birch — Right, right.

Steece Hayes — A lot less expensive.

Rich Birch — For sure.

Steece Hayes — And so if a church is looking to grow and you’re wanting to expand and things like that, we, I personally, would rather you spend that money in hiring a youth pastor or a children’s minister or growing the ministry…

Rich Birch — That’s good.

Steece Hayes — …and not spend a whole lot of money in your IT staff. Again, some churches need it because they’re a large church and they need to have an IT person there. But we can do a lot of the work that a full-time person would would do and you don’t necessarily need to to add staff for that.

Rich Birch — Yeah, that’s good.

Steece Hayes — Yeah, those those are all the different areas that that we look at.

Rich Birch — So good. Now, this I didn’t we didn’t talk about this ahead of time, but let’s picture I’m a church of like a thousand people and I let’s say I’m an executive pastor and I’m like, I just have this niggling feeling that we’re not performing well on this front. Like this is an area that, you know, we, we have the kid who is like, I’m not sure whether they’re any good at this stuff or not doing it. And I’m like, I don’t know. Do you guys provide a service or is there a way for you to come in and kind of do like an audit, help us understand, even get clarity? Will you do like the first step and be like, Hey, just help us understand that kind of see where are we at? Is that, is that the kind of thing that you, you provide? Is there ah an opportunity for that?

Steece Hayes — Yeah, yeah, yeah. We actually have. And we we can provide a security assessment for them.

Rich Birch — Okay, nice.

Steece Hayes — What it is, is basically we we would send to them this assessment and they would go through it. It’s a series of questions, lots of different questions, and they would answer the questions. And at the end of it, it will give them a score where they scored on their assessment. And as you may imagine, the vast majority, and I would say probably 80 to 90% of, of every church has ever taken this assessment score at 50% or below, which is really bad.

Rich Birch — Okay. Yeah, yeah, yeah, exactly. And this is not like golf where you want a low low score.

Steece Hayes — No, no, no.

Rich Birch — But I’m also thinking more than just the kind of security stuff.

Rich Birch — What about IT in general? Like, I feel like I’ve got problems on, you know, it’s maybe not on the security side, but it is in the like, I man, like we got problems with, in order to get that printer to work, we have to like, you have to stand on one foot and, you know, shake your hand a certain way to get it to work. Those kinds of problems. Can you help us audit that too?

Steece Hayes — Yeah, I mean, that’s part of sort of the clarify is when we have that conversation is…

Rich Birch — Yes. Part of that service. Yeah.

Steece Hayes — …you know, come to us and say, hey here’s our problem.

Rich Birch — Yes.

Steece Hayes — And these conversations don’t cost the church anything.

Rich Birch — Right.

Steece Hayes — I mean I, you know, I do this every day.

Rich Birch — Right.

Steece Hayes — And this is, you know, here’s our problems. These are the things we’re running into. And then we can guide you. And I’ve worked with many churches where we never charge them. Imean, they never bought any of our services, but we had conversations just to help them.

Rich Birch — Right. It’s not a great business. Just kidding.

Steece Hayes — But at the end of the day, I mean, we still want to help the church. I mean, this is a ministry…

Rich Birch — Yeah, that’s good. Yeah, that’s good. Yeah.

Steece Hayes — …even though it’s a business, it’s still a ministry. And so we can talk them through some steps on things that they can do. For instance, you know, having a password manager. You know, a password manager is a really inexpensive way for the church to control and to make all their passwords all in one place. They can keep them. They can make their passwords complex. They don’t need to spend a whole lot of money on that. It’s a pretty inexpensive, cheap way of doing that.

Steece Hayes — The phishing awareness training and everything I was talking about earlier, they can do that up front day one, and it’s really cheap. I mean, it’s really inexpensive to do that. And we will even walk through, you know, what are your computers? When was the last time they were updated? Are you patching them?

Rich Birch — Yeah, it’s good.

Steece Hayes — You know, things like that. So, you know, we have a lot of conversations with with churches about easy things that they can fix without spending a lot of money on. But that’s that conversation. We just need to talk to them and find out what what problems they’re having.

Rich Birch — Yeah. That’s so good. I noticed, so friends, you want to go to highergroundit.com, top right-hand corner. There’s a “schedule a call” button. You can do that literally while we are on that while we’re wrapping up this episode. You could do that today.

Rich Birch — If I go and click on that “schedule a call” button, what happens? Who do I talk to? Reduce some anxiety around that being like, oh, they’re just going to try to sell me on something. Tell tell me about how you can help me. Because what I hear you saying is, hey, you want to help churches, which I know that’s what you want to do. Obviously, I’m paying a little of the devil’s like a advocate here, but help us understand a little bit of, of, of what would that look like if I was to do that today?

Steece Hayes — Yeah, and that would be it. I mean, we would just simply talk about your your system, where you are, what your struggles are, what your pain point, what you’re concerned with, your worries. And we simply talk through that.

Steece Hayes — And again, I am perfectly happy with us having a conversation and getting off the phone and you never buying anything, but you feel better.

Rich Birch — Yeah. Yeah. That’s good.

Steece Hayes — And you’re going to go do a few of these easy, easy fixes, right? I’m perfectly happy with that. But for many folks, they’re like, hey, we need this and we need it every day. We need it 24/7. We need you guys to help us be a part of the solution. And so in that case, we’ll we’ll have a longer engagement and work with the church to to make them better.

Rich Birch — That’s great. So again, ah you want to go to highergroundit.com and click on that schedule a call button. That would be a great way to kind of get the ball rolling today. Anything else you’d like to share with us, Steece, just as today as we kind of wrap up today’s episode?

Steece Hayes — I would say for all the churches out there, small, medium, or large, IT needs to be something you’re thinking about.

Rich Birch — That’s good.

Steece Hayes — It needs to be something that that’s important to you. Many churches don’t even have an IT budget. Have that conversation. Figure out where your budget needs to be.

Steece Hayes — And I will say, for all those out there that are weren’t running anything outside of Windows 11, Microsoft ends their support of Windows 10 coming up in Nov or in October. So as of October, if you are not using a Windows 11 computer…

Rich Birch — That’s good.

Steece Hayes — …it is no longer supported, which means security is going to be a major problem for you. That’s a big tip there.

Rich Birch — No, that’s good. That’s really good. So ah again, if you don’t know what that is, you can click the “schedule a call” button. He’d even help you understand if you’re using Windows 10, that might save you right there. So, or you maybe send an email. Maybe that might be an easier way ah to to do that.

Steece Hayes — That’s right.

Rich Birch — Well, this has been fantastic, Steece. I really appreciate highergroundit.com. Anywhere else we want to send people online to kind of track with you guys?

Steece Hayes — That’s the main area. And all of those inquiries will come to me.

Rich Birch — Great.

Steece Hayes — I’ll be the one that that will field those and we’ll have the conversations. We’ll help them out. So looking forward to talking to folks.

Rich Birch — Great. Thanks so much for being here today.

Steece Hayes — Thanks, man.