

Thank You Economy | A Mash-Up
Jun 10, 2019
Delve into the significance of genuine customer care and how personal experiences shape a brand’s philosophy. Explore long-term thinking in branding and the power of building authentic connections with customers. Discover how social media can amplify personalized interactions, leading to enhanced loyalty. A nostalgic baseball story illustrates the depth of relationships needed for meaningful engagement. Ultimately, it celebrates the power of gratitude and connection in today's economy.
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Wine Delivery Story
- Gary Vaynerchuk delivered a $45 case of wine in a snowstorm, despite it being the busiest day of the year.
- This act, though seemingly unprofitable, shaped their customer service approach and became a competitive advantage.
Care for Employees and Customers
- Prioritize caring for your employees and customers over short-term profits.
- Building a lasting brand requires a long-term perspective, like caring for family.
Jay Cutler Jersey
- Gary Vaynerchuk's team tracked customer interests via Twitter and sent a customer a Jay Cutler jersey.
- This led to a larger referral order and demonstrated the power of personalized appreciation.