🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary Marra in CX Passport Episode 190🎧 What’s in the episode?...

CHAPTERS

0:00 Gary Marra's background in financial services

1:19 Importance of customer experience in Gary's career

3:12 High-profile client relationships and business impact

6:12 Client retention and significance of offboarding

10:12 Employee experience's effect on customer experience

14:12 Onboarding large clients: best practices

15:52 Gary's travel dreams and personal interests

22:12 Employee experience's direct link to business results

26:12 Gary's future plans and entrepreneurial ventures

29:12 Final thoughts and contact information

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Episode resources:

The one where offboarding matters - Gary Marra CX #OpenToWork E190