Mastering change: lessons from a change management expert

Friska Wirya is a change management expert who helps big businesses implement change to tackle the future of work. However, her strategies are equally applicable to small businesses. Friska joins us to share her insights on how you can prepare your business to face the challenges of the future. Join us as we discuss the background of change management, the importance of embracing change, and practical ways to overcome resistance. Get ready to transform your business and step into the future with Friska Wirya on Flying Solo.

Key topics covered

Change Management for Small Businesses

- The human-centered nature of change management makes it applicable to businesses of all sizes

- Tools, techniques, and strategies in change management remain the same regardless of the company's size

- Importance of influencing people to feel psychologically safe and cultivating innovation and growth in businesses

Understanding Resistance to Change

- People naturally resist change due to fear of losing power, prestige, protection, performance, pay, or position

- The importance of recognizing which specific "P" employees may feel under threat about

- Overcoming resistance through education, co-creation, and involvement of employees in shaping the change

Importance of Co-Creation in Change Management

- The value of having employees contribute to shaping change, increasing their support and engagement

- Comparison to the Ferrari sales experience, where customers are more likely to make a purchase after customizing their car

- Giving people a chance to have "skin in the game" reduces resistance and increases commitment to the change process

Continual Process of Change Management

- Change management is an ongoing process and not a one-time event

- The initial consultation is just the beginning, and businesses should recognize the need for ongoing change and adaptation

- Importance of effectively managing change to prevent regression and stay future-fit in the dynamic business environment.

Time stamped oveerview

[00:01:41] Interest in change management sparked unfulfilled career.

[00:05:45] AI threatens jobs, performance management and involvement.

[00:09:40] Encourage continuous learning, leaders and communication.

[00:12:25] Preempt customer needs, stress test approaches, adapt.

[00:16:46] Training, support, coaching, transparency, celebration boost change.

[00:20:37] Seek expert support, upskill, test ideas, minimize failure, be future fit: Alvin Toffler's quote emphasizes the importance of learning, relearning, and unlearning behaviors that no longer serve us.

[00:22:07] Reflect on goals, assess behaviors, achieve success.

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