In this episode of Deciphered, Jeff Tijssen, partner and global head of Fintech, Bain & Company and Mike Cashman, partner, Bain & Company are joined by Mike Edmonds, VP of Agentic Commerce, Commercial Growth, PayPal and Pahal Patangia, Head of Payments Strategy, NVIDIA to discuss the future of AI in financial services.

Timestamps:

00:00 Introduction
04:50 Personalization and friction reduction through agentic AI
05:13 Supercharging workflows in financial services with AI
06:19 Distinction between traditional, generative, and agentic AI
09:24 Shift from reactive to predictive banking with AI
13:46 Current adoption curve of agentic AI in finance
15:01 Promising use cases of agentic AI in commerce
17:27 Autonomous agents and redefining customer engagement
21:45 Barriers to adopting AI at scale in organizations
26:38 Building and maintaining trust in AI-driven decisions

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You can find Jeff Tijssen here
You can find Mike Cashman here
You can find Mike Edmonds here
You can find Pahal Patangia here

For more insights from the Deciphered podcast, visit the page on Bain’s website

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