On today’s 1st of 2-part episode, we have a special guest, Kay Lange, the President of the Dental Success Companies. As Kay enters her eighth year with the company, Mark reflects on her journey from a personal assistant to her current role. Kay shares her unique story of joining the team through a Craigslist ad, emphasizing the importance of determination and willingness to learn despite lacking experience in the role she applied for.

Kay recounts her initial days at DSI, performing basic tasks and gradually earning trust to handle more significant responsibilities. She provides a glimpse into the company's intimate working environment, describing the Victorian house they operate from, which fosters a family-like atmosphere. Mark and Kay discuss the evolution of the company, including the early chaotic days when Mark balanced multiple dental practices and the consultancy's growth. They delve into Kay's entrepreneurial mindset and her role in streamlining processes, improving vendor relations, and digitizing client records.

The episode highlights Kay's adaptability, creativity in execution, and her contributions to the company's success. Mark praises Kay's ability to lead projects independently and her knack for bringing innovative ideas to life. They also touch on the importance of understanding the "why" behind initiatives, fostering a collaborative environment, and the balance between leadership and micromanagement. This episode provides valuable insights into the inner workings of a successful dental consultancy and the dynamic partnership between Mark and Kay Lange.

EPISODE RESOURCES

2043: Inside the Operations of the Dental Success Companies Pt. 1