In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Kristin Messerli, founder and CEO of Cultural Outreach, about bridging the gap generational and ethnic differences can create in customer and employee relationships by operationalizing cultural empathy. For more conversation on Ethan's podcast, The Customer Experience Podcast, use these links to subscribe in your favorite podcast player: Apple Podcasts Spotify Sticher Google Play Google Podcasts Directive drives search marketing results for enterprise brands around the world, but you’ll feel like their only client. Learn more at: directiveconsulting.com
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