Dayna Williams (CXO of the Myers Briggs Company and author of 'The Diligence Fix') shares insights from her 20 years of experience with CEOs and sales leaders, emphasizing the importance of addressing operational deficits and maintaining a results-driven culture. The discussion covers the importance of simplicity in business operations, the drawbacks of a 'family' business mentality, and the key principles from her book that drive sustainable growth.