TED Talks Daily How humans and AI can work together to create better businesses | Sylvain Duranton
Jan 29, 2020
Sylvain Duranton, a management consultant and advocate for a human-plus-AI strategy, dives into the intricate relationship between humans and artificial intelligence in business. He discusses how companies can become counterproductive by over-relying on AI, ultimately strengthening bureaucratic systems. Duranton emphasizes the importance of integrating human insight with AI for better decision-making and forecasting while ensuring ethical considerations are prioritized. His collaborative approach highlights the future potential of innovation when humans and AI work together.
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AI-Driven Bureaucracy
- Companies strive for agility but adopting AI might inadvertently increase bureaucracy.
- AI, like bureaucracies, prioritizes rules over human judgment, potentially leading to an 'algocracy'.
Human Zero vs. Human Plus AI
- Many executives favor a "human zero" mindset, aiming to replace humans with AI for cost-saving.
- However, a "human plus AI" approach, though challenging, yields significantly better results.
AI's Dumb Decisions
- AI can make illogical recommendations, like suggesting unnecessary toilet seats or burial urns based on past purchases.
- These examples highlight the importance of human oversight in AI-driven systems.