34 | Mapping Your Customer’s Journey with Stephanie Griffin

JOIN US to get your business streamlined and organized for 2024 and beyond! Today (12/19/23) is the final day to get 25% off on Organized Coach Academy.

Ever felt overwhelmed in your coaching business? My guest today, Stephanie Griffin, suggests using your overwhelm as a signal to go back to your customer journey. She lays out a compelling case for defining your customer journey as the antidote to marketing chaos.

Listen in as she walks us through the crucial steps, starting with a clear definition of your product(s) and niche. She continually brings us back to looking through the lens of your customers and what they experience as they interact with your business, from initial contact to successful engagement and happy ending.

With practical tips on documentation, testing, and gathering feedback, Stephanie equips coaches with the tools to refine their strategies and ensure a positive end to the customer journey.

This episode is your guide to mastering the customer journey and transforming overwhelm into a well-defined path to success. #MarketingStrategies #CustomerJourneyMastery #CoachingBusiness

Click here for the full transcript, notes, links, and more.

Ready to organize your business and your digital files? Watch my free on-demand training to learn the ONLY 5 files you need!