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Use Clear Next-Action Questions
- Ask clear questions in meetings like 'What's the next action?', 'Who owns it?', and 'When is it due?'.
- Use this to help build a team culture focused on accountability and actionable outcomes.
Reminders Can Be Appreciated
- A reminder email to a co-worker about a due task was met with genuine gratitude.
- This changed the perspective from feeling burdensome to feeling helpful and supportive.
Manage Roles, Not Just Tasks
- When work lands outside your role, alert the responsible person instead of taking over.
- Address tasks by role, not person, to keep communication clear and avoid confusion.