Deanna Vollmer is the Director of Events and Customer Experience at Questex and shares what she’s learned along her journey so far. We discussed:

Deanna's career path (2:25)
Discovering the hospitality industry (2:41)
First job in meeting planning (4:17)
Importance of understanding customer needs in events (6:50)
Staying inspired and up-to-date on industry trends (9:22)
Incorporating theatrics and unique elements (11:46)
Importance of networking and conversations (12:38)
Focus on customer experience and differentiation (12:58)
Incorporating wellness elements in events (14:19)

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Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The Future of Events is More Human - Deanna Vollmer, Questex