The Tech Policy Press Podcast Through to Thriving: Finding Balance and Resilience in the Trust & Safety Field
Jul 20, 2025
In this engaging discussion, Alice Hunsberger, Head of Trust & Safety at Musubi, shares her decade-long journey in the trust and safety field. Alongside Jerrel Peterson from Spotify, they explore the emotional challenges professionals face, advocating for a human rights-centered approach to improve user experiences. The duo emphasizes the importance of community connections and their personal strategies to maintain mental well-being. They also highlight the vital collaboration needed between sectors for effective policymaking in a rapidly evolving digital landscape.
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Jerrell's Path to Trust & Safety
- Jerrell discovered trust and safety after a layoff and informational interviews.
- His background as a social worker shaped his approach to the field.
Alice’s Unique Career Shift
- Alice transitioned from documentary editing to trust and safety after the 2009 economy crash.
- Her skills in storytelling and pattern recognition transferred well to moderating online communities.
Early Trust & Safety Isolation
- Early trust and safety work was isolating with no standards or shared networks.
- Practitioners scrambled reactively without best practices or community support.