Navigating Emotions and Resilience in Trust and Safety

Tech Policy Press fellow Anika Collier Navaroli is the host of Through to Thriving, a special podcast series where she talks with technology policy practitioners to explore futures beyond our current moment. For this episode, Anika spoke with two experts on Trust & Safety about balance and resilience in a notoriously difficult field. 

• Alice Hunsberger is the head of Trust & Safety at Musubi, a firm that sells AI content moderation solutions.
• Jerrel Peterson is the director of content policy at Spotify.

Hunsberger and Peterson discussed how they broke into the field, their observations about the current state of the industry, how to better the working relationship between civil society and industry, and their advice for the next generation of practitioners.