The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163

What's on your mind? Let CX Passport know...

🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:52 Understanding Customer Centricity

6:49 The Business Value of Customer Centricity

10:42 Consistency and Commitment in Customer Centricity

13:31 Building Customer Trust

19:05 The Digital Nomad Experience

22:49 1st Class Lounge

25:58 European Women on Boards (EWOB)

29:07 Current Customer Experience Pain Points

30:50 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Website: https://www.ileniavidili.com/

LinkedIn: https://www.linkedin.com/in/ileniavidili/

European Women On Boards (EWOB): https://europeanwomenonboards.eu/