It's a Good Life
S2E226 The First Secret to Connecting with People with Charles Duhigg
Do you want to unlock the secret language of connection? In this episode, bestselling author Charles Duhigg shares what makes conversations work and how we can all learn to be super-communicators at work and in life.
YOU WILL LEARN:
· The three types of conversations that happen.
· Why asking deep questions builds connection.
· Why listening properly is so important.
MENTIONED IN THIS EPISODE:
NOTEWORTHY QUOTES FROM THIS EPISODE:
“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
“Communication is about learning how to match what kind of conversation is happening and inviting others to match you.” – Charles Duhigg
“When we recognize something as a skill, it makes it something that we can use in any setting.” – Charles Duhigg
“A huge part of listening is not just passively absorbing, it's asking the right question.” – Charles Duhigg
“Sales is not about explaining why a product is great for you. Sales is about learning what someone's problem is and gaining their trust to help them solve that problem.” – Charles Duhigg
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