Episode 84: How to Achieve a client NPS Score of 85 with Dr. Callie Plattner of Mosaic Pediatric Therapy

Dr. Callie Plattner, VP of Clinical Operations at Mosaic Pediatric Therapy, dives into the world of compassionate care and client satisfaction. She shares her expertise in motivating parents and staff, and the vital role of authentic connections in therapy. Callie emphasizes treating finances as investments rather than costs, and how social media can forge meaningful professional relationships. The conversation also highlights self-care practices, including 'no talking time,' and the emotional impact of music on personal and professional journeys.