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Episode 84: How to Achieve a client NPS Score of 85 with Dr. Callie Plattner of Mosaic Pediatric Therapy

Building Better Businesses in ABA

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The Heart of Compassionate Care

This chapter explores the critical importance of compassionate care in therapy, emphasizing authentic connections and effective communication with clients and families. It discusses the integration of motivational interviewing techniques into behavior analysis to enhance rapport and client satisfaction. The narrative highlights the relationship between attentive listening, emotional connection, and improved therapeutic outcomes, drawing from personal experiences and successful practices in the field.

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