Jamie Broadley, the Group Head of Health and Wellbeing at Serco, discusses the challenges and strategies for promoting well-being in a diverse global organization. Serco is a service company that specializes in government outsourcing and operates in various sectors, including prisons, immigration, engineering, and defense. Broadley emphasizes the importance of good governance processes, assurance processes, and committee structures in creating change and addressing well-being challenges. He also highlights the role of ally networks and advocates within the organization in promoting well-being. The conversation touches on topics such as ISO 45003, the need for a long-term view on well-being, and the importance of understanding people and speaking the language of senior leaders.

Takeaways

• Promoting well-being in a diverse organization requires addressing a wide range of challenges and cultural nuances. • Good governance processes, assurance processes, and committee structures are essential for creating change and addressing well-being challenges. • Ally networks and advocates play a crucial role in promoting well-being within the organization. • ISO 45003 provides a framework for addressing psychosocial risks and promoting well-being in the workplace. • Taking a long-term view and focusing on prevention rather than just immediate interventions is key to promoting well-being. • Understanding people and speaking the language of senior leaders are important skills for well-being leaders.