Becker’s Healthcare Podcast Transforming Patient Flow and IT Quality at University Health with Ashley Schutz
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Dec 15, 2025 Ashley Schutz, Director of IT Quality Assurance at University Health, shares her fascinating journey from microbiology to IT leadership. She discusses implementing LeanTaaS’ iQueue to enhance patient flow and transparency. Ashley emphasizes the importance of understanding end-user workflows and observing clinicians to improve Electronic Health Record (EHR) accuracy. She highlights how increased visibility reveals barriers, leading to proactive coordination. Additionally, she details the creation of a command center for better capacity management and plans to expand LeanTaaS across more hospitals.
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Know Users And System Architecture
- Immerse in end users' workflows and system architecture to make technology fit clinical needs.
- Ask questions, shadow users, and translate workflows into IT solutions to enhance care.
Reverse-Engineering Data With Clinician Shadowing
- During LeanTaaS discovery, Ashley reverse-engineered data when dashboards didn't match frontline reports.
- Shadowing clinicians revealed documentation differences that fixed data validity and workflow opportunities.
Transparency Drives Cross-Functional Action
- Transparency from LeanTaaS surfaced barriers and expected discharge dates for proactive planning.
- Visibility enabled non-clinical teams like EVS and transport to prepare and save bed minutes.