The Josh Bersin Company
Battle Of The AI Bots, Rethink Talent Acquisition, Workforce Planning? E175
Aug 1, 2024
Dive into the fierce competition within the enterprise chatbot realm and what the new partnerships mean for the AI landscape. Discover how talent acquisition is evolving from a quick-fix model to one that emphasizes strategic growth and systemic thinking. Finally, explore the importance of innovative workforce planning in a sticky job market, and learn how to effectively harness alternative talent sources to navigate economic changes.
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Quick takeaways
- The battle in the enterprise chatbot space is intensifying, with leading companies striving to create more integrated AI systems for enhanced user engagement.
- Talent acquisition is transitioning to a systemic model focused on strategic growth and internal development, rather than just speed and efficiency in hiring.
Deep dives
The Battle in HR Tech and Chatbots
A significant competition is emerging in the HR tech space, particularly focused on chatbots used for engaging with enterprise software. Various leading companies, including Microsoft, ServiceNow, and Workday, are developing sophisticated AI systems designed to enhance user interaction and data accessibility. Workday's recent integration with Salesforce’s Einstein aims to allow users to leverage data seamlessly from both platforms, exemplifying the increasing interconnectivity of various chatbot systems. While these advancements promise improvements in operational efficiency, it remains uncertain how quickly these integrations will be fully realized and whether any single chatbot will dominate the market.
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