Client Relationship Tips and secrets behind a thriving relationship between a CRO agency and the client - anybody can learn how to get started in CRO but it takes years of experience to know how to run a CRO agency and how to scale while keeping the same standards of quality. In my presentation, I will walk you through what you need to know to build a strong, successful relationship with your clients and with your team. You will learn: - how to set expectations with your client from Day 1 - how to leverage operating procedures and automate your work - how to communicate with clients and get stakeholder buy-in every time Chapters --- 0:00 - Introduction 1:52 - The testing Masterfile 3:37 - The testing sheet template