There’s a lot of ways to do this and we think you may just want to pick one that works for you. But, the first step in the listening process is important and it’s often omitted or removed in medical offices because face-to-face interactions with Patients are presumed to be communicative and relational. But in fact, most Patients and Physicians today would agree that visiting a Doctor’s office (outside of those in Concierge Medicine and a few other models) are anything but environments that Patients would consider relational and communicative.
(Citation: Takao K, Nishimura T, Yasui K, Nakagawa A, Yamaguchi K. Patients' and families' opinions via suggestion boxes for improving hospital care for cancer patients: Analysis of 3419 cases over 11 years. Cancer Rep (Hoboken). 2022 Jul;5(7):e1509. doi: 10.1002/cnr2.1509. Epub 2021 Jul 15. PMID: 34264018; PMCID: PMC9327649.)
Most medical offices dismiss the idea of asking for patient feedback or improvement because they assume that visiting the practice in-person today and talking to the Patient about their co-pay or insurance coverage is simply relational enough.
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