What can you do to preserve the patient relationship after they experience an adverse reaction? This week, AmSpa President and CSO, Cathy Christensen, speaks with Patrick Tighe, Co-founder, and Kandis Hughes, Chief Marketing Officer of Coverwell, to delve into a crucial aspect of medical aesthetics: managing credibility and adverse events in your practice. In this insightful discussion, they explore the complexities of risk management and the importance of proper handling of complications and adverse reactions. Their conversation includes:

• Personal stories that highlight the patient experience of adverse reactions;
• Proactive measures that aesthetic practitioners can take to minimize risks;
• Risk management strategies including proper protocols, consents and education;
• How hands-on care unites the patient and provider when handling adverse events;
• How Coverwell’s solution of extended service coverage protects medical spas;
• Techniques for preserving the credibility of your med spa and the industry;
• And more!

Music by Ghost Score