Less Chatter, More Matter: The Communications Podcast #110 All things change and comms (ft. Lata Hamilton)
Mar 19, 2025
Lata Hamilton, a change leadership and confidence expert, shares her insights on navigating workplace transformations. She discusses the essential role of confidence in change management and offers practical tools like process mapping to engage employees. Lata emphasizes that true change isn't just about new systems, but what they enable for people. She also highlights the importance of empathy in communication and the need for adapting styles to foster collaboration and understanding. A treasure trove of tips for anyone facing career transitions or change!
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Use Process Mapping Effectively
- Spend time on current process mapping to engage employees and reveal pain points.
- Use process mapping as a foundation to explain changes and deliver effective training.
Transformation Beyond Technology
- Real transformation is about what new systems enable, not the systems themselves.
- Change builds leadership coaching skills that last long beyond the project.
Failed System Rollout Story
- Lata shared a story of a failed mobility app rollout that lacked change management support.
- Two years later, they had to rebuild the system due to poor adoption and hardware issues.
