Navigating Communication with Empathy and Personalization

Change is only as successful as the confidence behind it, which is why this week's episode of the Less Chatter, More Matter podcast features confidence expert Lata Hamilton. 

Lata runs us through the ways in which a lot of organisations often struggle with transformation, alongside how they can fix it. She talks to the way many lack foundational change capability, which makes even relatively small shifts feel overwhelming.

Lata shares practical insights, including why process mapping isn’t just a documentation exercise—it’s a powerful tool to engage employees and build momentum. We also explore how real transformation isn’t about new systems themselves but about what they enable for people and businesses.

So... whether your organisation is navigating change, or you're looking to navigate yourself into a new career - this episode is packed with tips to make the process smoother and more successful. Tune in now!

Links mentioned in this episode:

• Lata LinkedIn
• Lata website
• Public workshops and training
• Less Chatter, More Matter - Mel’s book
• Topic in Ten - have your say!
• Template packs
• Change Isn't Hard! - Mel's book
• Sign up here to the fortnightly mail out of free resources!

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