ServiceNow Series E212: 'Navigating ServiceNow & Business Agility' with Capture's István Görgei

Today's guest is István Görgei, Managing Director of ServiceNow Business Unit Leadership at Capture Group. Founded in 2009, Capture helps organizations become agile digital enterprises by streamlining their application factories. Serving over 400 clients across the DACH and CEE regions, Capture offers AI-powered ServiceNow solutions, low-code application development, test outsourcing and resource augmentation, supported by nearshore services to deliver scalable, end-to-end enterprise impact.

Istvan is a customer-focused professional with expertise in relationship building, project management, strategic planning and team development. He is the Managing Director of Capture's ServiceNow Business Unit where he leads strategy, operations and growth across the DACH and CEE regions, leveraging AI to deliver transformative customer value. Passionate about creating sustainable, long-term solutions, Istvan helps customers achieve their goals faster while nurturing innovation, balanced growth and lasting business impact.

In the episode, István discusses:

His background as expert in agile and hybrid work at ServiceNow

Capture’s journey from project management to comprehensive ServiceNow solutions

How ServiceNow connects silos, enabling insights and future forecasting

From starting in IT, SPM aligns business and plans strategic roadmaps

How Boutique partners add specialized value beyond standard ServiceNow offerings

Combining boutique expertise with a large external network for ServiceNow solutions

His vision of AI-driven, conversational ServiceNow simplifying user workflows

Using AI to prefill SPM project data, reducing gaps and administrative work

Encouraging team creativity with AI, but maintaining clear governance boundaries

Advice to understand the past, anticipate the future and plan strategically