Nordic Chief Medical Officer Craig Joseph, MD, chats with Susan Snedaker, Chief Information Officer at El Rio Health and author of Renovating Healthcare IT: Building the Foundation for Digital Transformation. They discuss her work at El Rio Health, the challenges of implementing features like single sign-on, and designing technologies for a wide gamut of users. They also chat about the importance of clarifying language when working with others, training teams to identify problems rather than just deliver ticket requests, and the importance of leaving one’s comfort zone to get a new perspective.
Show Notes:
[00:00] Intros
[01:05] Susan’s background in healthcare
[06:33] Unexpected roadblocks in implementing new features
[13:40] Clarifying language in team problem solving
[21:48] Training problem solvers, not ticket-takers
[37:19] Leaving comfort zones to gain perspective
For more information, including a full transcript, click here.
In Network