Allison Williams: Crushing Chaos in Your Lawfirm

Learn to delegate - there are a lot of things that have to be done, and if you are doing everything you are not going to have the time to do the things that you are the only one that can do it.

Define the responsibilities of each role throughout the workflow so everyone knows what to do and when to do it.

Speak in the “we” at all times - the client is not hiring you, the lawyer, they are hiring all of your firm with their defined responsibilities.

Have a closed door, but open floor policy. Everything gets scheduled, but give your uninterrupted attention when you give that time.