The WAN Show HP Nerfs Their Tech Support ON PURPOSE - WAN Show February 21, 2025
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Feb 22, 2025 Dive into the controversial world of tech support where HP faced backlash for intentionally increasing wait times to drive customers online. Explore the latest in gaming tech and smartphone features, including the iPhone 16e's pricing decisions. Discover the charm of Anno 1602 and its surprising player demographics. The hosts share insights on organizing LAN parties, the intricacies of gamer community dynamics, and humorous takes on sponsorship highlights. Plus, a critical look at AI-driven social media and the evolving landscape of tech communications adds depth and intrigue.
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HP's Support Strategy
- HP added a 15-minute mandatory wait time to their phone support.
- This pushes customers to self-solve tech issues, impacting those who need support most.
HP Support Tier
- Secret Shopper revealed HP's support wasn't the best, but not the worst.
- Their middle-tier support becomes problematic when intentionally delaying resolutions.
Hidden Support Tactics
- HP's mandatory wait time likely isn't an original idea.
- This raises concerns about other companies implementing similar hidden tactics.