HP Nerfs Their Tech Support ON PURPOSE - WAN Show February 21, 2025
The WAN Show
Customer Support Concerns in Tech
This chapter critiques the practices of a tech company regarding customer support, focusing on the intentional increase of wait times to push digital services. The discussion emphasizes the frustrations faced by customers, including poor accessibility to direct support and its impact on overall customer relations. The speakers explore the balance between effective support and business scaling, alongside reflections on recent product releases and inventory challenges.
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