"The one with the 'experiencia de cliente'" - Sebastien Munar E10

What's on your mind? Let CX Passport know...

¡Vamos Perú!

Let’s head to Perú and talk with Sebastien Munar, CCXP about Customer Experience in South America.

Learn about the evolution of CX in Latin America and how he’s been able to create Customer Experience teams from scratch...even in an environment where the phrase "experiencia cliente" didn’t exist. 

Sebastien walks us through examples where customers would pay more than 30% more because they received a better customer experience and what it takes for companies to build that better experience. Spoiler Alert!...It starts with culture. 

From a land that has one of the 7 wonders of the world (Machu Pichu), Sebastien also shares with us the other 7 wonders he’s seen and the plans to see the remaining ones. 

Hosted by Rick Denton, CX Passport guides you through  a conversation on customer experience and travel.