Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Double Your Profit Day #20 Make Your Team Better Without New Hires!

9 snips
Aug 20, 2025
Explore innovative strategies to boost team productivity without hiring more staff. Discover how low performers affect overall output and learn the importance of raising the average. Strong management is key; empowering managers to coach and hold team members accountable is crucial. Understand the distinction between 'them problems' and 'you problems' in performance management. Hiring high performers can elevate the entire team's performance, creating a sharper and more efficient work environment.
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INSIGHT

Average Performer Matters Most

  • Low performers drag down overall team output and can make the average of best+worst lower than the team average.
  • Raising the average performer, not cloning 10x stars, produces sustainable growth.
ADVICE

Make Goals Visible

  • Set clear goals for every team member and display them publicly with scoreboards everywhere.
  • Make targets visible so staff know who's leading and who's falling behind.
ADVICE

Eliminate Distractions By Specializing Roles

  • Eliminate role drift by letting people focus on their strengths instead of forcing mismatched tasks.
  • Use a sales-install model so technicians do installs and salespeople handle selling to reduce distractions.
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