Bridging Human and AI Solutions - Ryan Wang - Assembled

Understanding the Challenge of Scaling Support: Ryan Wang shares insights into the evolution of Assembled, beginning with a fundamental question: how to scale great customer support without losing efficiency..

Wearing Multiple Hats: Ryan emphasizes the importance of diving into different roles within a company. For founders, this means deeply engaging with various functions, learning from their challenges, and understanding what excellence looks like.

The Art of Networking: The conversation highlights the importance of connecting with top industry leaders to learn and seek guidance. Founders should prioritize genuine learning over mere networking, making it easy for mentors to share their expertise.

Adaptability and Product Evolution: Assembled’s journey reflects the necessity of being adaptable. Ryan discusses the creation of a "new products" team to innovate without disrupting the existing structure, showcasing a strategic approach to product development.

Facing Cultural Challenges: The transition to AI tools and methods posed cultural challenges at Assembled. Ryan acknowledges how these changes can strain company culture, advising that clear communication and integrating efforts can prevent breaking the company culture.

Mission and Execution: Ryan and David discuss how a strong mission and purpose can act as a modern moat for companies

Bridging Human and AI Solutions - Ryan Wang - Assembled - Episode #71