Lean Six Sigma for Good Podcast E126: Using Lean Six Sigma to Make Wishes Come True with Kristle Bulleman
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Jul 7, 2025 
Kristle Bulleman, a Process Manager at Make-A-Wish, shares her passion for improving processes within the nonprofit sector. She discusses how Lean and Six Sigma tools enhance wish fulfillment for children with critical illnesses. Kristle highlights the emotional rewards of wish granters and the importance of training volunteers through Yellow Belt programs. The conversation also touches on the unique challenges faced by nonprofits in project management and the need for proactive measures to ensure operational efficiency.
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Journey From Theater to Humanitarian
- Kristle shifted career paths from theater set design to humanitarian work after helping during big fires.
- She served two and a half years in Tanzania doing public health and community support work, learning firsthand about volunteer impact.
Wish Granter Volunteer Experience
- Kristle shared her volunteer experience as a wish granter where she directly helped families understand and realize children's wishes.
- One memorable wish was a child who wanted to be a race car driver; they rented a go-kart track and created a special day for him.
Clarifying Wish Eligibility Misconception
- There's a common misconception that a child must be dying to get a wish, which is false.
- Make-A-Wish offers joy and hope to children with critical illnesses, even if they recover.