Building a £20 Million Tea Brand: Customer Experience and Growth with Bird & Blends' Mike Turner

Mike Turner is the founder and MD of Bird & Blend Tea Co. Developing, producing and selling the UK’s largest range of unique and exciting tea blends. Founded in 2012 Bird & Blend are on track to drive sales of £20million in the next year. They are selling internationally via their Shopify store, and via their 25 high street stores in the UK. 

 

Hit PLAY to hear: 

 

• 🤯 How a market stall became a near £20M empire! 
• 🤫 The surprising reason Bird & Blend still handles their own fulfillment. 
• 🛍️ Unlock the secret to blending online & physical stores for ultimate customer love. 
• 🚀 Mike's no-nonsense tips for scaling your eCommerce without losing your soul. 
• 🤔 Ever wondered how to truly nail the customer experience? This episode has answers! 
• 👂 Discover the management style that empowers a winning team (and what not to do!). 

 

Key timestamps to dive straight in: 

[05:59] Bird & Blend's Journey to Success 

[08:19] Adapting Through Business Growth Stages 

[12:45] Management Self-Reflection Journey 

[13:42] "Connecting Business Dots from Experience" 

[18:10] Aligning Retail and eCommerce Experiences 

[19:49] Email List Building Strategy 

[22:02] Listen to Mike’s Top Tips! 

 

Full episode notes here: https://ecmp.info/546

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