How to Be a Better Human
How to trust in times of uncertainty (w/ Rachel Botsman)
Mar 3, 2025
Rachel Botsman, a professor at Oxford and author specializing in trust, delves into the complex dynamics of trust in today's world. She discusses how trust is shifting from human interactions to technology, raising concerns about AI's role in our decision-making. Botsman emphasizes the challenges of misinformation in the digital age and the emotional impact of trust erosion in online communications. She highlights the need for vulnerability and transparency to foster meaningful connections, especially in uncertain times.
37:47
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Quick takeaways
- Trust is a complex, emotional relationship with uncertainty that extends beyond rational calculation, influencing how we connect with others and technology.
- The shift from human interactions to reliance on biased sources and algorithms complicates trust, demanding individuals to discern fact from misinformation amidst a fragmented information landscape.
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The Essence of Trust
Trust is defined as a confident relationship with the unknown, which empowers individuals to connect with others despite uncertainty. It involves risk assessment but extends beyond rational calculation to encompass the human ability to rely on both people and systems, like technology. The complexities of trust have evolved—people now often trust algorithms and automated systems, questioning the reliability of traditional interpersonal trust. This shift highlights the importance of understanding trust's emotional facets and how they enable us to cope with life’s uncertainties.
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