How to Be a Better Human

How to trust in times of uncertainty (w/ Rachel Botsman)

48 snips
Mar 3, 2025
Rachel Botsman, a professor at Oxford and author specializing in trust, delves into the complex dynamics of trust in today's world. She discusses how trust is shifting from human interactions to technology, raising concerns about AI's role in our decision-making. Botsman emphasizes the challenges of misinformation in the digital age and the emotional impact of trust erosion in online communications. She highlights the need for vulnerability and transparency to foster meaningful connections, especially in uncertain times.
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INSIGHT

Shifting Trust

  • We don't trust less, we trust differently, shifting from trusting people to trusting systems.
  • This makes it harder to distinguish between trusting a "who" versus a "what", blurring lines between humans, algorithms, and content.
ANECDOTE

Car Trust

  • Rachel Botsman uses the example of car automation to illustrate increasing trust in technology.
  • From basic functions to parking assistance and fully autonomous driving, our reliance on technology's judgment grows.
INSIGHT

AI Empathy

  • AI excels in cognitive empathy, identifying emotions and tailoring responses, but lacks emotional empathy.
  • This limitation becomes a strength in healthcare, preventing burnout by handling information processing while humans provide emotional support.
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