Rachel Botsman, a professor at Oxford and author specializing in trust, delves into the complex dynamics of trust in today's world. She discusses how trust is shifting from human interactions to technology, raising concerns about AI's role in our decision-making. Botsman emphasizes the challenges of misinformation in the digital age and the emotional impact of trust erosion in online communications. She highlights the need for vulnerability and transparency to foster meaningful connections, especially in uncertain times.
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insights INSIGHT
Shifting Trust
We don't trust less, we trust differently, shifting from trusting people to trusting systems.
This makes it harder to distinguish between trusting a "who" versus a "what", blurring lines between humans, algorithms, and content.
question_answer ANECDOTE
Car Trust
Rachel Botsman uses the example of car automation to illustrate increasing trust in technology.
From basic functions to parking assistance and fully autonomous driving, our reliance on technology's judgment grows.
insights INSIGHT
AI Empathy
AI excels in cognitive empathy, identifying emotions and tailoring responses, but lacks emotional empathy.
This limitation becomes a strength in healthcare, preventing burnout by handling information processing while humans provide emotional support.
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What's Mine Is Yours articulates the roots of 'collaborative consumption,' a new economic paradigm where people share, save, and pass along goods and services rather than buying, using, and discarding them. The book addresses three growing models of collaborative consumption: Product Service Systems, Communal Economies, and Redistribution Markets. It highlights how this shift can help reduce environmental waste, promote sustainability, and foster community connections. The authors, Rachel Botsman and Roo Rogers, travel among the quiet revolutionaries around the world, exploring how businesses and consumers are adapting to this new economy and its potential to create long-term positive change.
How to Trust and Be Trusted
Rachel Botsman
Who can you trust?
Rachel Botsman
In this book, Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history. Despite losing faith in institutions and leaders, people are still trusting in new ways, such as renting homes to strangers, exchanging digital currencies, or trusting bots. Botsman provides a detailed guide on how trust is built, managed, lost, and repaired in the digital age, and explores what this shift means for humanity. The book is praised for its lucid analysis and insightful exploration of the new world of trust[2][4][5].
Rachel Botsman studies trust. She’s a professor at Oxford University and the author of the books What's Mine is Yours, Who Can You Trust? and the new audiobook, How to Trust and Be Trusted. From asking AI medical questions, to understanding what’s real and what’s a lie online, Chris and Rachel discuss trust in many forms. What happens when trust is shifted away from human interactions and given to machines or companies to be monetized?
How to Be a Better Human 
