Creating Excellent Developer Docs and Content

Apr 30, 2024

Experts from Twilio, Redocly, and Fern discuss creating excellent developer content in the April 2024 panel discussion. Topics include measuring content strategy effectiveness, modern tools for developer experience, collaboration with Major League Hacking, and the value of user feedback. They emphasize the importance of accurate information, design-first API development, and user-centric documentation evolution.

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Introduction

00:00 • 2min

Navigating Developer Documentation Challenges

02:00 • 9min

Redefining Content Creation and Documentation Process

11:19 • 14min

Opportunities for Collaboration and Abundance of Tools in Developer Education

24:56 • 2min

Measuring the Value of Developer Documentation

27:21 • 7min

Enhancing Documentation Through User Feedback and Testing

33:56 • 3min

User Observation and Documentation Evolution

37:19 • 14min

The Value of Good Documentation and Content Creation for Developers

51:45 • 3min

Tune in to our Developer Docs and Content panel with experts from Twilio, Redocly, and Fern. We'll be talking about how these teams consistently create excellent developer-focused content, how you can measure the effectiveness of your content strategy, and the modern tooling required to level up your developer experience through content and docs.

This panel is perfect for content strategists, documentation specialists, and Developer Relations professionals looking to elevate their craft and make a tangible impact in their organizations. Join us to gain practical tips, hear success stories, and leave with actionable insights that you can apply to your developer documentation and content strategy.

Meet our Speakers

Jenn Leaver leads the Developer Education team at Twilio and is responsible for the developer docs platform, site, and content. She previously led the documentation team at GitHub and wrote technical documentation for software companies across tech. She believes strongly in the power of democratizing tech through documentation. She lives in Michigan with her family.

Andrew Jiang: Prior to joining Fern to build out Fern Docs, I was a Forward Deployed Engineer at Palantir. Before Palantir, I frequented MLH hackathons as a student at USC (class of 19). I've worked across frontend and backend stacks and on infrastructure teams, on problems ranging from aircraft maintenance, clinical trials, and supply chain optimization, to generative AI for the US government. I joined Fern to solve the problem that has plagued my entire work experience as an engineer: writing and maintaining beautiful documentation.

Lorna Mitchell leads Developer Experience including documentation at Redocly, the home of OpenAPI and developer portal tools. After a career as a software developer, with an active blog and a few books on the side, she's spent the last few years leading DevRel teams and doc projects at technical companies, and sharing her knowledge with the world. Outside her day job, she's an open source maintainer and is on the Technical Steering Committee for OpenAPI. Lorna is based in Yorkshire, UK.

Meet Your Host

Jon Gottfried, Co-Founder at MLH! Jon was an early Developer Evangelist at Echo Nest and Twilio, and has been working on building developer communities and platform partnerships at Major League Hacking for the last 10 years.

Major League Hacking is handcrafted by our friends over at: fame.so