AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Microsoft Teams Insider
Mahendra Sekaran, Corporate Vice President Teams Phone, M365 at Microsoft
Aug 28, 2024
Mahendra Sekaran, Corporate Vice President of Teams Phone at Microsoft, shares insights from his extensive background in unified communications. He dives into the evolution of Microsoft Teams during the pandemic and its transformative technologies. Mahendra explains the critical roles of IC3 and ACS in enhancing connectivity and productivity within Teams. He emphasizes the importance of customer feedback in refining services and teases exciting future developments involving AI to streamline communication and improve user experiences.
32:34
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Microsoft Teams leverages IC3 and ACS to provide reliable communication services, focusing on carrier-grade uptime and proactive customer support.
- Future enhancements will include AI integration to simplify user interactions and improve accessibility for underserved communities and small businesses.
Deep dives
The Role of IC3 in Teams Architecture
IC3, or Intelligent Conversations and Communications Cloud, serves as the backbone for Microsoft's Teams Phone experience and other communication services. IC3 operates as a cloud service that supports both Teams and Skype consumer products, featuring a shared infrastructure that powers various communication functionalities like calling and messaging. The platform is designed to facilitate seamless interaction between users and the applications they use daily, integrating communications into existing business apps. By utilizing microservices, IC3 enhances the overall efficiency and interoperability of communication tools, thereby providing users with a unified experience.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode